JD Jonathan Dale
Available from August 2026

Jonathan Dale

IT Support Technician — moving to an N2 role

Two years of IT support experience (BCV, HRC, Gétaz-Miauton) plus a year as a Radio Reconnaissance Sergeant in the Swiss Army. Bilingual FR/EN, based in French-speaking Switzerland.

Get in touch LinkedIn Updated CV coming soon — please reach out for the current version.
Jonathan Dale

About

An IT support technician by training, I spent two years resolving incidents and helping users in demanding environments: a cantonal bank (BCV), a regional hospital (HRC), and a distribution company (Gétaz-Miauton). Windows 11 and Teams migrations, Active Directory Azure, Citrix, L1 and L2 support. It's familiar ground for me.

Since June 2025 I've served as a Radio Reconnaissance Sergeant in the Swiss Army signal troops, leading a team and running communication systems in real field conditions. It taught me two things I bring to any IT role: how to lead a team, and how to stay reliable when the pressure is on.

I sit the ITIL 4 Foundation exam in June 2026, and I'm working towards the Microsoft Azure certifications (AZ-900, AZ-104) over 2026-2027. Where I want to land: an N2 Support or System Administrator role, at an MSP or an in-house IT team in French-speaking Switzerland.

Experience

  1. Radio Reconnaissance Sergeant

    Swiss Army

    June 2025 — May 2026Switzerland · On-site

    • Deployment, operation, and maintenance of radio communication systems in demanding field conditions.
    • Led a team and was accountable for reliable, secure information transmission on the ground.
    • Applied military radio procedures and security protocols rigorously.
    • Skills developed: team leadership, organisation, communication under pressure, technical rigour.

  2. IT Support Technician

    BCV — Banque Cantonale Vaudoise

    Oct 2024 — June 2025Prilly · On-site

    • Active part in the Windows 11 migration and the Microsoft Teams rollout (documentation, user onboarding).
    • User account administration: password resets, access management, security settings.
    • L1 IT support: rapid diagnosis and resolution of docking, connectivity, and peripheral issues.
    • Cross-team coordination: analysis, prioritisation, and routing of technical tickets for efficient resolution.

  3. IT Support Technician

    Gétaz-Miauton

    Aug 2024 — Sep 2024Saint-Légier-La Chiésaz, Vaud · On-site

    • Azure Active Directory administration: identity and access management.
    • Office 365 and Outlook support through the Outlook Admin Center, mail issue troubleshooting.
    • Citrix environment management: session resets, virtualisation support for remote users.
    • Remote support, IT hardware deployment coordination, and data center operations.

  4. IT Intern

    Hôpital Riviera-Chablais (HRC)

    Jan 2023 — Jan 2024Rennaz, Vaud · On-site

    • Fast remote and on-site user support, hardware diagnostics and repair.
    • Mobile device management: rollout and replacement of hospital staff phones.
    • Web development project: built an internal tool to improve administrative service efficiency.
    • Microsoft Teams account migrations, Azure AD administration, new hardware deployments.
    • Ticket handling through an incident management system.

Skills

Systems & Cloud

  • Windows 10/11
  • Active Directory
  • Azure AD
  • Microsoft 365
  • Citrix
  • Exchange / Outlook

Support & Service

  • L1/L2 support
  • Incident management
  • Workstation migration
  • User documentation
  • ITIL 4 (in progress)

Communication & Network

  • Microsoft Teams
  • Secure radio transmission
  • Military protocols
  • Cross-team coordination

Leadership & Method

  • Team leadership
  • Work under pressure
  • Organisation
  • Technical rigour
  • Adaptability

Languages

  • FrenchNative
  • EnglishProfessional

Contact

Available from August 2026 for an N2 Support or System Administrator role in French-speaking Switzerland (Vaud, Geneva, Fribourg). Feel free to get in touch.